Holiday Market Frequently Asked Questions
Before the Market
Q: May I request a specific spot at the market?
Special placement reservations are not available for the Third Annual Craft Lake City Holiday Market. However, if you have accessibility needs, please email artisancoordinator@craftlakecity.com to let us know.
Q: Do I have to exhibit both days (Fri., Dec. 3 and Sat., Dec. 4) at the Holiday Market?
Applicants must be present during the entire Holiday Market (both Fri., Dec. 3 and Sat., Dec. 4) and should personally staff their exhibitor space, as attendees are enthusiastic to meet, speak with, and shop from Holiday Market creators themselves! No agents, dealers, or representatives may attend the Market in place of the applicant. If you have questions or concerns, please email artisancoordinator@craftlakecity.com.
Q: Do I have access to electricity?
Electricity can be requested and purchased in advance for $80 when paying your exhibitor fee. The deadline for purchasing electricity for artisans is Nov. 1. Due to power restrictions at the venue, we are not able to provide power for all applicants. We strongly recommend bringing battery-powered devices with external power banks to charge them on-site without the use of electricity. It is very important that we regulate the amount of power utilized during the event to prevent outages or safety concerns. For this reason exhibitors found using power at the event without having paid for it in advance will be charged the $80 electricity fee on-site by a Craft Lake City team member. Non-compliance with our electricity regulations may jeopardize their participation in future Craft Lake City events.
Q: When will I get my space assignment and load-in and load-out times?
Your load-in and load-out times will be provided to you at least one week prior to the market. Load-in will occur on the morning of Fri., Dec. 3, while load-out will occur after the market closes on Sat., Dec. 4. You will be assigned a specific load-in and load-out time slot, so please plan to keep your schedule open that entire day to avoid conflicts. Craft Lake City unfortunately cannot disclose exact vendor locations or provide details about the exhibitor map in advance. In order to accommodate the inevitable last minute changes, your space assignment will be provided to you at load-in time when you arrive on-site.
Q: What precautions are being taken for COVID-19?
All Holiday Market exhibitors and staff will be required to wear masks indoors at the Holiday Market. Volunteers and attendees will be encouraged to wear masks indoors at the Holiday Market.
Q: What does my exhibitor fee cover?
Exhibitor fees cover the venue rental costs associated with the space allocated to you during the duration of the Holiday Market, as well as the labor involved with preparing the venue for the event. Craft Lake City dedicates significant administrative time to planning the logistics, exhibitor communications, & lineup curation for this event, so these exhibitor fees also go towards these expenses.
Q: What if I have to cancel my participation?
If a Holiday Market exhibitor must cancel their participation due to an emergency situation, Craft Lake City will work with the exhibitor to provide a solution that takes the needs of both parties into consideration. All exhibitors are required to contact Craft Lake City if they are exhibiting COVID-like symptoms, or if they have come into contact with individuals who have symptoms or who recently tested positive for COVID. While Craft Lake City does have a cutoff date to cancel participation & receive a refund, please reach out to us with any last-minute emergency circumstances that might jeopardize your ability to participate as an exhibitor.
Setting Up
Q: What is involved with the load-in process?
Load-in will take place on the morning of Fri., Dec. 3. Every exhibitor will receive a specific load-in time via email one week before the event (along with detailed instructions), so we ask all participants to keep their schedules open during the full day of their market participation to ensure that you will be available during your assigned time slot. We have a large number of exhibitors to load in during a narrow time frame, therefore you must load-in during your assigned time to prevent bottlenecking at our loading zones. A limited amount of volunteers will be available to help, but we strongly recommend that all artisans bring an assistant and a hand truck/dolly to make load-in easier. You will be required to wear a face mask during load-in.
Q: Where should I park?
After following your load-in instructions, parking for the Holiday Market will be available on a first-come, first served basis in a lot north of the Monarch.
Q: What should I bring with me?
See the artisan checklist for a list of the items you will want to consider bringing to make sure you have a great experience. All exhibitors are required to bring a “back wall.”
Q: Do I need to bring my own lighting?
Holiday Market artisans will be housed inside the beautiful new Monarch building in Ogden’s Nine Rails Creative District. The building will have lighting, but if your setup requires additional light, we recommend using battery-powered lights. There are numerous battery-powered products that are affordable and perfect for lighting your product.
Q: Does my space have walls?
The dimensions of your exhibitor space indicate the amount of designated floor area you will have for products and setup. For example, a 5×10 will be 5 feet deep by 10 feet wide. All exhibitor spaces will be partitioned using tape on the floor. Walls will not be provided, but all artisans are required to bring a back wall to visually separate them from their neighbor. The walls can be made of fabric, wood, furniture or other materials. and may not exceed 7 feet in height. Each wall must span the majority of the length of your space but not beyond it (including the hardware, base and weights) – so 10 feet wide for all back walls, 10 feet wide for 10×10 side walls, and 5 feet wide for 5×10 side walls. Walls must be secured with weights for safety. Side walls are not required but are allowed. All exhibitors are required to bring a “back wall,” and side walls are optional to make their space feel like a small store. Visit our webpage, Create “Walls” In Your Space, for tips!
Q: Will tables and chairs be provided?
Tables and chairs will NOT be provided. Vendors have the option to rent tables and chairs from Craft Lake City or they can bring any furniture needed to set up their space. Email artisancoordinator@craftlakecity.com if you need to rent tables or chairs before the event. We recommend keeping furniture as lightweight as possible for ease of setup and take down. We recommend bringing a handcart and dolly to transport your chairs and tables.
Q: How do I secure my space?
We recommend storing your extra product in bins and placing them under any tables or furniture you have in your booth with a large tablecloth draped over.
During the Market
Q: Why do I need to wear my artisan credentials?
Your Holiday Market artisan credentials help both attendees and staff identify you as an exhibitor. Wearing your credentials helps ensure you can easily exit/reenter the event if needed. Credentials are non-transferable. Anyone caught passing them to others not working the market will be asked to leave and jeopardize their participation in future Craft Lake City events.
Q: Where should I park?
Parking for the Holiday Market will be available on a first-come, first served basis in a lot north of the Monarch.
Q: Do shoppers purchase directly from exhibitors or do they check out through Craft Lake City?
Shoppers will purchase directly from you. Be prepared to offer contactless payments (Square, Paypal, Venmo, etc.).
Q: Is Wi-Fi available at the market?
Wi-Fi is not reliable, nor is it secure at the venue. Be prepared to rely on cellular data as needed for accepting credit card payments, etc. Be sure to bring mobile batteries to charge your devices without the use of power.
Q: Do you have booth sitters?
Craft Lake City does NOT provide booth sitters. Booth-sitting presents both a major liability issue and a festival staffing issue. For this reason, Craft Lake City provides comp tickets (2 per day of participation as an exhibitor) as well as your 2 all-access badges to accommodate help running your booth. Each participating exhibitor business may have up to 2 representatives at the Holiday Market. However, recommend having only one representative at the booth at a time whenever possible. Therefore, we recommend that each creative business elect a primary representative to be at the booth during the market, and a secondary helper to relieve the primary representative at scheduled times for food and bathroom breaks. It is your responsibility as a Holiday Market exhibitor to distribute these credentials to friends/family to assist you in covering your station for bathroom breaks, meals, and shopping.
Q: Where can I smoke?
The Holiday Market is a smoke-free environment. Smoking is allowed only outside the venue, 25 feet or more from the entrance. You can re-enter using your exhibitor pass or hand stamp.
Q: Are pets allowed?
Service animals are allowed.
Q: Where can I dispose of trash and liquids?
You are responsible for removing trash and recyclable materials generated at your space. The event bins are for patrons only. Bring your own bins and/or trash bags for trash and recycling removal, and empty it regularly. You are responsible for ensuring your area is clean and that trash and recyclables do not build up.
Q: What if I want to provide bags to my customers?
In 2021, artisans may offer bags to their customers if they so desire, but it is not required. For those who choose to offer bags, Craft Lake City strongly encourages vendors to utilize sustainable options (eg. paper sacks instead of plastic bags).
After the Market
Q: How do I pay my sales taxes?
Sales taxes forms will be provided either on-site at the Holiday Market or via mail after the market. The paperwork must be completed and returned to the Utah State Tax Commission after the event. For questions, please contact the USTC at 801.297.6303 or specialevent@utah.gov. Reporting accurate sales tax helps Craft Lake City track the economic impact our events have on the local economy.
Q: How do I provide feedback about my experience?
Craft Lake City will send out a survey to exhibitors to collect information about your market experience. And you can always send a message to artisancoordinator@craftlakecity.com
If you have additional questions or concerns about your participation in the Third Annual Craft Lake City Holiday Market please email artisancoordinator@craftlakecity.com or call 801-906-8521.