Virtual DIY Festival Exhibitor FAQ

How to Fest! 

(Like a DIY-Pro)

Welcome Festival Exhibitors!

We thank you for joining us for the Virtual 12th Annual Craft Lake City® DIY Festival Presented By Harmons! 

To help you navigate the Virtual DIY Festival experience, we’ve prepared a quick guide to get you going. Here is a list of questions we will be addressing:

  • What device should I use to access the Virtual DIY Festival?
  • Which web browsers are supported? 
  • Do I need to create an account to participate in the VR experience? 
  • How do I enter my Virtual Gallery? 
  • How do I select an avatar?
  • How do I move around once inside the galleries?
  • Is there a navigation control cheat sheet?
  • How can I locate a CLC Volunteers while in the Virtual Galleries? 
  • Why am I getting stuck on a loading screen, Virtual Gallery, or having navigation issues?
  • The audio sounds choppy, how can I fix this?   
  • The audio isn’t choppy, but I am still having audio issues, what should I do? 
  • It sounds like there is an echo in the room, is there a way to fix this? 
  • Which VR Devices are supported?
  • How can I go directly to another exhibitor’s profile?
  • Common Questions from exhibitors

What device should I use to access the Virtual DIY Festival?

While Hubs is cross-platform compatible, we suggest that for optimal performance attendees use a laptop, desktop or VR Device, if possible. Tablet and mobile phone-use may present challenges in the VR-world; however, there are direct shopping options for each exhibitor that will allow you to browse no matter which device you choose.

Some of the challenges we have encountered in testing on mobile and tablet devices include, but are not limited to, unsupported links, unsupported internet browsers, sound issues (we recommend using headphones) and the inability to navigate freely from one VR hub or gallery to another. Craft Lake CIty’s testing has found that Google Pixel smartphones seem to work best on this platform.

Mozilla mentions, “Note that some features may be limited on low-powered devices such as mobile phones.”

Which web browsers are supported?

Mozilla states,  “Hubs works on most modern desktop browsers on Windows, Mac and Linux. It also works on most mobile browsers for Android, and Safari on iOS.”

Hubs requires specific features that aren’t supported by all browsers. Currently, Hubs works best on Chrome, but is also supported on the following browsers:

Platform Browsers
Windows Firefox, Chrome, Edge (version 79+)
Mac OS Ideal performance in Chrome and Firefox. Safari is not suggested. 
Linux Firefox
Android Firefox, Chrome
iOS Safari (Craft Lake City DOES NOT recommend using on desktop computers)
Standalone VR Oculus Browser, Firefox Reality

Which VR Devices are supported?

For Desktop VR (Oculus Rift, Windows Mixed Reality, or HTC Vive), Hubs works when used with a WebVR compatible browser (e.g. Firefox). Users must also have either Oculus Desktop App (Oculus rift), or SteamVR installed (Windows Mixed Reality, HTC Vive).

For Standalone VR devices (Pico Neo 2, Oculus Quest and Oculus Go), use the Mozilla Firefox Reality Browser or the Oculus Browser.

Mobile phone powered VR systems, such as Samsung Gear and Google Cardboard, work using Google Chrome browser.

Do I need to create an account to participate as an exhibitor in the VR experience?

As an exhibitor you must create a Hubs by Mozilla account. This will enable you to become a moderator with special permissions in your gallery. 

All you need is an active email to sign up. Once you’ve created an account, you can select and save your avatar and name. Click this link to create your account! 

How do I enter my Virtual Gallery?

Entering a gallery can be a bit different for each avatar, depending on the type of device you are using. 

On a desktop computer, mobile device or tablet?

  • Click “Enter Room” and follow the prompts to select a name/avatar

On a VR headset?

  • Choose “Enter on Standalone VR” to create a code that makes it easy to open on your standalone headset (i.e. Oculus Quest, Oculus Go, Samsung Gear)
  • Open the browser in your VR headset, navigate to hubs.link and enter the code
  • Take a look at the instructions in the Hubs documentation for additional setup information

On a Wired-in VR Headset? 

  • On your computer, click “Enter Room” and follow the prompts to select a username/avatar and set up the mic. On the final prompt before entering you should see an option to select Connected VR Headset 
  • For additional information on VR navigation, visit https://hubs.mozilla.com/docs/hubs-controls.html 

How do I create my exhibitor avatar?

Once you’ve entered a room, you will be prompted to the next step of selecting your avatar. If you’ve created a Hubs account, you will be able to save your avatar, which means when you enter other galleries, you will not be required to select a new avatar each time. There are several options to choose from; make sure to pick one that represents you virtually!

Next, add your name.

Make sure to change the name of the avatar in the space above the avatar! We want to make sure that participants know who you are, so please add 

your name to your avatar! 

How do I move around once inside the galleries?

First, take a look around. Navigation hints will appear at the bottom of the screen when you enter a gallery. They do disappear quickly, so just remember WASD

On a desktop/laptop, use your WASD or arrow keys to move around. You can also press your right mouse button to teleport to a different location. Rotate your view using the Q and E keys, or hold down your left mouse button and drag. 

On a smartphone or tablet? 

To move, just PINCH with two fingers to move around the gallery. 

Use a single-finger drag to rotate in the room

Tap the microphone button on the top of the screen to mute/unmute yourself. 

A full list of navigation controls is located below. 

Also, try practicing in our Navigation Training Hub, here

Is there a navigation control cheat sheet?

Moving around the virtual galleries will differ depending on the type of device you are using. Below is a quick controls reference. For additional information on moving around,  visit https://hubs.mozilla.com/docs/hubs-controls.html

Touchscreen Controls

Action Controls Context
Move Pinch
Rotate Single-finger drag
Rotate object Drag finger After pressing and holding the “rotate” button in the object’s menu
Toggle menus Two-fingered tap

Keyboard and Mouse Controls

Actions Controls Context
Move Arrow or W, A, S, D keys
Turn Q and E or left mouse button
Move faster Shift
Show menus Hold Space
Toggle menus Tab
Toggle microphone mute M
Focus chat T
Rotate object Move mouse After pressing and holding the “rotate” button in the object’s menu
Scale object Shift + Mouse wheel While holding an object
Move object closer/away Mouse wheel While holding an object
Take photo Left mouse button While holding a camera
Increase/decrease media volume Mouse wheel While hovering over media

 

Oculus Touch Controls

You can also use the keyboard keys listed above while using your Oculus Rift.

Actions Controls Context
Move Left controller thumbstick
Turn Right controller thumbstick
Move faster B or Y buttons to move faster
Teleport Trigger
Show menus Hold A or X
Rotate object Rotate controller After pressing and holding the “rotate” button in the object’s menu
Grab object Grip button on either controller
Scale object Move both hands together or apart while holding object While holding an object
Move object closer/away Up/down on right thumbstick While holding an object with cursor
Increase/decrease media volume Up/down on right thumbstick While hovering over media

Vive Controls

You can also use the keyboard keys listed above while using your Vive.

Actions Controls Context
Move Left controller touchpad
Turn Right controller touchpad
Move faster Press top of touchpad
Teleport Trigger
Teleport Press center of touchpad While holding pen
Show menus Press and hold center of touchpad on right controller
Rotate object Rotate controller After pressing and holding the “rotate” button in the object’s menu
Grab object Grip button on either controller
Scale object Move both hands together or apart while holding object While holding an object
Move object closer/away Swipe up/down on right touchpad While holding an object with cursor
Increase/decrease media volume Press up/down on right touchpad While hovering over media

Windows Mixed Reality Controls

You can also use the keyboard keys listed above while using your Windows Mixed Reality headset.

Actions Controls Context
Move Left controller joystick
Turn Right controller joystick
Move faster Trigger
Teleport Right controller joystick up
Show menus Press and hold center of touchpad on left or right controller
Press button Trigger While cursor is on button
Rotate object Rotate controller After pressing and holding the “rotate” button in the object’s menu
Grab object Grip button on either controller
Scale object Move both hands together or apart while holding object While holding an object
Move object closer/away Press bottom/top of touchpad on right controller While holding an object with cursor

Oculus Go and Samsung Gear VR Controls

Actions Controls Context
Turn Touchpad left/right
Teleport Trigger
Show menus Press and hold center of touchpad on right controller
Grab object Trigger
Move object closer/away Swipe up/down on touchpad While holding an object
Increase/decrease media volume Scroll up/down on touchpad While hovering over media

Gamepad Controls

Actions Controls Context
Move Left thumbstick
Move faster Left trigger
Turn Left/right bumper. Right thumbstick
Show menus Hold Up on D-pad
Toggle menus Start/Menu button
Teleport A
Grab object Right Trigger
Rotate object Move cursor After pressing and holding the “rotate” button in the object’s menu
Move object closer/away Up/down on left joystick while holding left trigger While holding an object

For additional VR devices, visit https://hubs.mozilla.com/docs/hubs-controls.html 

How can I determine other Craft Lake City Exhibitors, Staff or Volunteers while in the Virtual Galleries?

Once you are inside the virtual reality festival buildings, you’ll be able to locate festival artisans, STEM exhibitors and Craft Lake City volunteers by their specific Craft Lake 

City avatars. VIP, Staff and Artisan Scholars will also have their own avatars. 

Why am I getting stuck on the loading screen, Virtual Gallery, or having navigation issues?

Some gallery rooms may have complex 3d models or objects in them which can increase the loading time, particularly on less powerful devices (i.e. mobile phones and standalone VR headsets). If you are getting stuck on a loading screen when you are entering a gallery, try refreshing the page or loading the scene on another browser or device. 

If you are still having issues, try closing all other applications and opening up the website on another internet browser. We have found the latest version of Firefox or Chrome work best with the platform. If it doesn’t appear on other pages, try clearing your cache and cookies for that page.

The audio sounds choppy, how can I fix this?  

Choppy sounding audio could indicate that your device  and/or network is having trouble with the complexity of the room. This could be because of the complexity of objects in the scene, or the number of other room members present. If you are on a mobile phone, you may find audio quality and performance improves if you enter the room from a more powerful device, such as a computer. In general, mobile devices (phones, standalone headsets) may have performance challenges when there are more than 10 people in an individual room. Craft Lake City recommends using headphones with your device for the best audible experience. 

The audio isn’t choppy, but I am still having audio issues, what should I do?

Mozilla uses conditional sound. This means that the closer you are to an object producing sound (video, avatar, etc.) the louder the volume will become. If you are having a hard time hearing an attendee, please be aware that you need to move your avatar as close as possible to their avatar for optimal audio. Wear headphones and make sure to unmute yourself to talk to others! (See graphic below for location of mute button.)

Other audio issues may be caused by the removal of either a headset or earphones while in and before exiting a gallery room. This can affect your mic while also causing you to lose audio. If you do need to remove your headset/earphones at any time while in a gallery, just refresh your browser or exit and reenter the room to prevent audio loss.  

It sounds like there is an echo in the room, is there a way to fix this? 

An echo may occur if a participant is not wearing headphones. Please make sure to mute your microphone when you are not speaking to minimize any echos. It is also helpful to close all other programs to prevent outside audio from entering the gallery room.

To mute/unmute, click the microphone icon located in the toolbar at the top of the screen or type “M” if on a computer

How can I fix my microphone if it’s not working properly?

If no sound is being picked up by your voice, check that your microphone is properly plugged-in and that you selected the correct microphone in the browser permissions. If it is still not working, you may need to look in the privacy and security settings on your computer to ensure that microphone permissions are not being blocked. If it still does not work, try entering the DIY Festival in another browser. Again, Hubs works best in Firefox and Chrome.

Is it possible to go from one Virtual Gallery to another?

Yes! We want you to go to as many galleries as possible! Due to browser limitations, you will need to exit out from one Hubs virtual gallery room in order to enter a new one unless you open up a new “incognito” tab in your browser. 

When you open the new Hubs virtual gallery, you will have to go through the “enter room” process again of selecting an avatar and joining the room unless you are signed in to your free Mozilla account. 

To save time and avoid having to re-select an avatar each time you enter a new gallery, we advise creating a Hubs by Mozilla account.  CLC recommends doing this. 

How can I go directly to an exhibitor’s profile?

In order to directly access an exhibitor’s profile without entering a virtual gallery, simply click on the virtual building you are wishing to explore. Rather than clicking the button toward the upper right of the screen to enter the virtual gallery, scroll down to the bottom half of the page. You’ll see tiles of the artisans in alphabetical order. Click through the pages to view different artisans, visit their profiles and have fun supporting local makers!

For other troubleshooting tips, visit the Mozilla Hub page here

If you are experiencing problems during the Virtual DIY Festival and would like help, call Craft Lake City 801.906.8521 or email us at support@craftlakecity.com. We look forward to serving you to the best of our ability! 

Other common questions for exhibitors: 

What are the hours of the Virtual 12th Annual Craft Lake City DIY Festival

Friday, August 7th 6p.m.- 10p.m.

Saturday, August 8th 9a.m-1p.m 

                      Kid Row 1p.m-3p.m

Sunday, August 9th 3p.m.-7p.m.

Do we need to be in our galleries for the entirety of that time?

Craft Lake City requires that artists are in their galleries ready to greet attendees 60 minutes prior to the start of the festival. Just as in an in person festival, you are expected to remain in your virtual gallery the entire time of the festival. 

Attendees are excited to talk to you about your art, learn about your process and chat with you! Having you there and talking to attendees will provide a more engaging and positive experience for both attendees and yourself! 

We do realize that there will be times when you need to step away from your computer for a few minutes. We recommend having an assistant in your virtual gallery who can help to answer any questions that might come up.

Walk us through the day:

Artisans arrive in their virtual gallery 60 minutes prior to the festival opening.

Make sure your online store and social media accounts are representing what you would like to promote that day.

Greet attendees and customers in your virtual gallery throughout the day. Remain in your virtual gallery throughout the entirety of the festival 

At the end of the day you may log out or simply close your browser.

How do we exit at the end of the day?

You can simply close your browser

Is there a way to see how many people visit your gallery overall?

Mozilla Hubs does not count each person in each gallery. The best way to keep track of how many visitors you are receiving is to keep your own tally throughout the day. Another reason to stay in your virtual gallery the entire time! 

Can we present a video in the gallery?

You can impose a live video of yourself talking to the room.

What do I tell people who are having trouble navigating the virtual website or don’t want to?

Attendees of the virtual festival can use the exhibitor profiles to access your online store, social media accounts, and make contact with you as the exhibitor. This can be accessed on our website. 

Can you private message people in the gallery?

You can send a “chat message” to the entire room at once but not to specific individuals. The permissions to do things like draw on the walls, take photos and/or private message attendees has been suspended for the festival. The best way to chat privately with someone is to get their contact information through your online store. 

What happens to our galleries at the end of the festival?

Your exhibitor profiles will still exist on our website after the festival. The virtual gallery will be closed at the end of the festival, but we hope to utilize them again in the future for special events. Stay tuned for details of future events.

How do I shop other galleries while being an exhibitor at the festival?

It is important that you remain in your gallery during the festival so that you can interact with attendees. If you would like to browse other galleries you may open an “incognito” tab or different browser type and explore other areas. You can also open our website and browse exhibitor profiles there.